On Point Plumbing Electrical Heating & Air
Service Area in Houston, Texas
Business Location: 11115 Mills Rd STE 120, Cypress, TX 77429, United States
Contact Number: +1 832-862-1888
Customer Rating: 4.8
Business Hours
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: 8 AM–5 PM
- Saturday: 8 AM–5 PM
- Sunday: Closed
HVAC Services Offered
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Service options
- Online estimates
- On-site services
- Language assistance
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Offerings
- Repair services
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Payments
- Credit cards
- Credit cards
Service Categories
- Plumber
- Air conditioning repair service
- Electrician
- Heating contractor
- HVAC contractor
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Customer Feedback (199)
I recently had the pleasure of hiring Christian, and I couldn’t be more impressed! From start to finish, he was professional, courteous, and incredibly knowledgeable. Christian arrived on time, assessed the electrical issue in no time, and explained everything clearly before getting to work. His attention to detail and commitment to safety really stood out, and he took the time to ensure that everything was functioning perfectly before leaving. Not only was his work top-notch, but his friendly attitude made the whole experience stress-free. I highly recommend Christian to anyone in need of an electrician—he truly goes above and beyond!
I had an excellent experience with On Point. They promptly scheduled an appointment for me, making the entire process seamless and efficient. Dorian, the technician, was outstanding—friendly, knowledgeable, and highly professional.What impressed me the most was the time and effort Dorian dedicated to addressing each issue I had. He thoroughly inspected every concern, provided clear and detailed explanations, and, most importantly, offered the best solutions to fix them. His expertise and attention to detail gave me confidence that I was in great hands.I highly recommend On Point for their exceptional customer service and for having skilled professionals like Dorian on their team. I’ll definitely be reaching out to them for any future needs!
Devin was extremely prompt and super knowledgeable. He did a standard inspection, didn’t present anything off the wall in his findings and I didn’t feel pressured into purchasing anything. He also went above and beyond, consulted with my home warranty, on the one item that needed to be addressed, and ensured I got the best price. Saved me hundreds. 5 stars all the way around!!!
Great job! John showed up on time and was very enthusiastic about getting me the help I needed. He was professionally dressed and very knowledgeable about the subject matter! He diagnosed the problem and even shared with me best practices. I had a GFCI broken switch that caused the other kitchen outlets not to work and he replaced the entire plug with one I already had brought! He Tested everything and made sure there were no dangers remaining. He even check another electrical issue I had and let me know if it was covered under my home warranty. I would definitely recommend him to family and friends!
On Point Contracting exceeded all our expectations! When the heat in our game room stopped working during an unexpectedly cold night in Katy, we were worried about how long it would take to fix.Thankfully, Alexander came out right away and worked his magic. He quickly diagnosed the problem with precision and explained everything to us in a way we could understand. Within no time, he had the heat restored, and the difference was immediate.His professionalism, expertise, and attention to detail were nothing short of remarkable. It’s rare to come across a technician who combines skill, efficiency, and such a courteous demeanor.What stood out most was Alexanders commitment to ensuring everything was done perfectly. He didn’t just treat it like a job; he treated it like it was his own home.On Point Contracting is truly a company you can trust for timely and high-quality service.Thanks to their excellent work, we’re enjoying the warmth and comfort of our game room again. If you’re looking for reliable HVAC experts who deliver on their promises, look no further.Highly, highly recommend!
Awesome experience today!! Dorian took the time to educate me on everything that I asked about and more!!I learned a lot of new things; I think I’m now a certified Plumber and Electrician 🤣🤣. Seriously though, he’s such a nice and honest gentleman and I’ll definitely be calling their company (requesting Dorian) to come out for any future jobs.You always wonder whether or not someone is being honest with you about any type of home repair, but I could tell that he was 100% truthful.Way to go Dorian and keep up the good work!!Also, his mama definitely raised him right!!
Shaun was AMAZING!!!! He came into my home, found the issue, explained what was going on, what caused it, and ways to prevent future issues. He got everything done in a timely manner and got everything running smoothly again. 10/10- I recommend!
Garth was excellent! He came last week to diagnose, and then returned today to fix the dishwasher. This had been ongoing since new years eve. explained everything and did the work. Best part, hes hysterical. My husband and I really enjoyed the visit and Ginger loves him too (puppy). Excellent customer service and a great conversationalist too! Keep up the great work! 👍 Harumph!
Alexander was professional, extremely knowledgeable, & my knight in shining armor. Only 1 of my 3 thermostats were working & he replaced those right away but also educated me where the original contractors never installed my return plenium & bypass damper. I’ve never met anyone so passionate about their craft. Will definitely be sending referrals On Points way!!
I had an excellent customer service experience today. My technician Garth was very polite, professional, knowledgeable, and really cared about my electrical service needs. Garth was able to identify the problem easily, repaired it, and provided great customer service! Im a satisfied customer. I would recommend this company and technician Garth.Sharon L.
Really appreciate Dorian Finn, he was very professional and knowledgeable. We had been already through 3 various plumbers and he was the only one able to fix our leak. His knowledge is well founded and logical. Will use him in the future.
My visit from Dorian Finn was both professional and a great experience. He was very thorough in checking everything that may be wrong with a leak, water pressure, etc. I love talking with him, he is very down to earth. I would definitely select him as my tech whenever I need something fixed. Thank you, Dorian!
Dorian Finn was exceptional, very professional and thorough. He explained the issue with pictures and walked me through the entire process of fixing our plumbing leak! I would not hesitate to have On Point come back!
The technician Daniel just came to my home and I was so grateful for his professionalism and patience. He helped educate me with the service the service that on point is able to provide. I am now an on point forever customer and only will use on point and DANIEL to be the tech to do any future services thank you so much.
Garth was great! Fixed an issue and reassured me that my house wasn’t going to burn down. Also explained what caused the issue very well. And nice and felt comfortable with him in our house. Super nice to our dog too!
Had a service visit with Garth. He was professional, friendly, knowledgeable and efficient. He also saved me from unnecessary repairs and explained my electrical issues in a straightforward and honest way. I highly recommend Garth and will be contacting him and On Point for all my future service visits. Thanks y’all.
Wow. Dorian is amazing! Ive worked in real estate for 17 years and I have never worked with a more straightforward, honest, helpful plumber. He explains things that are somewhat complex in a way that is easy to understand and he is now my go-to for all future clients. Thank you!!
Chris Hopper came to our home today & did he did an amazing job for us! He took time to explain every detail. He was able to fix our electrical issues. Had us up and going in no time. He is a very knowledgeable & extremely polite. I’d give him 10 stars if I could! Outstanding customer service!
Were VERY impressed with On Point Plumbing! Dezmond did a fantastic job! He let us know when he was coming, showed up on time, wore shoe protectors, fixed our plumbing mess quickly and perfectly and even explained everything along the way. We highly recommend him and On Point!
They were sent by my home warranty company. It was an unexpected surprise they were really great. I reported a problem with garbage disposal I didnt know my faucet was leaking as well. They replaced both after contacting home warranty, no trying to insanely overcharge for noncovered services like most of the companies they send.
Shaun Gary was the plumber that visited me and provided the services. He did a professional and efficient job in all aspects. Extremely friendly and relatable young man. He is the reason I would call On Point for any future needs for service. No need to look elsewhere.
Recently had Daniel come fix our electrical problem. And what a genius. I mean he heard everything and fixed the issue in less than 15 mins.Daniel is very Polite and I would definitely have him come service my house next time.
Highly recommend OnPoint Contracting for AC services. Tech Alexander was very detailed and knowledgeable about my AC unit. He covered all components of my AC unit with pictures. No other Tech had done this before in my experience with my AC service calls.Thank You Alexander!
Michael came out for an electrical box issue we had just before hurricane Beryl. We set up an appointment days prior to the hurricane for today due to us being out of town.Even with the excessive uptick in calls and service requests to the storm, Michael still made it out on the scheduled date. It was a bit after scheduled time but understanding the effects of the hurricane and service requests it was expected.Everything about on point’s technicians and level of service at our home has been top notch. I would highly recommend Michael as well as anyone else with on point
Excellent customer service from Alexander Jones from On point Plumbing Electrical Heating & AirI would want him to come every time for any of my heating and cooling equipment problems because the way he explained everything in such details to satisfy the customer is rare to be found these days. Thanks for having good customer service person in your Company.
We hired this company to check the problem we had in our pool. We had a technician named Michael who was assigned to us. He did a great job identifying the issue and fixing it. He was very professional and savvy , with a great demeanor. He also took his time to explain everything. I was very pleased with this company. I would definitely hire them again. Highly recommended.
Willie Jones did an excellent job fixing my water leak. He showed up on time, quickly found the source of my water leak, and clearly explained the issue and how he was going to fix it. He worked efficiently and got everything resolved without hassle. Highly recommend him for any plumbing needs
Christian with their electrical department was amazing! He fixed 4 electrical problems in our home that 3 other electricians were unable to solve. He was also kind, polite, and professional. Would def recommend him and use him again.
Christian the electrician was the best! Very nice and knowledgeable about every situation I had. He is most definitely the one to recommend. 20 out of 10!
Shaun Gary from On Point was a pure professional! He went above and beyond to make sure my issue was resolved quickly. Top notch customer service. I will definitely be using On Point going forward
OnPoint Plumbing & Electrical Services provided outstanding service! Dorian was professional, knowledgeable, and efficient in getting the job done right the first time. He took the time to explain everything clearly and ensured top-quality work. The service was prompt, reliable, and fairly priced. I highly recommend Dorian and the OnPoint team for any plumbing or electrical needs!
OnPoint is extremely customer oriented. They scheduled my service right away and arrived on time. The technician, Alexander was thorough and professional. Because he was so informative and respectful we asked him to help with other HVAC improvements. I highly recommend OnPoint.
Shaun Gary was our technician. He communicated his arrival time, was courteous, replaced our garbage disposal, and my sink no longer leaked. Great job, Thanks Shaun. You were the best.
Alexander was super sweet when working to get business taken care of for his needs. He knows his businesses and handles himself with professionalism and extreme ppatience. Great asset to your company!!!
Christian was amazing. He gets the job done quicker on time and took care of the stuff. I’m really pleased very happy. I would recommend his service hundred percent.
Christian was very knowledgeable and helpful!! He identified the issue and fixed our problem with our breaker box. Very professional and kind!! Definitely would recommend him!!
Dorian was incredibly professional and thorough in his work. He ensured that I understood the problem and clearly explained how he resolved it.Thank you for having such dedicated team members.
Willie was fantastic! We had a very difficult plumbing problem; It was difficult to find the outdoor clean out, but he was persistent and discovered it under some brush. It was also difficult to find the clog under the house but again he was persistent and wasn’t able to find it and cleaned it out! He never gave up and I was very impressed! Now we can have a nice weekend and I say bravo to Willie and to OnPoint contracting! Thank you!
Dorian with On Point Contracting was at my home on 12/16/24. He was courteous, knowledgeable and was able to repair my tub faucet at the same time of this initial visit to assess the issue. That was a Christmas gift already! He also helped catch my escaped dog and set some packages in my home that were left on the front porch stoop. I definitely recommend Dorian and On Point Plumbing and appreciate his amazing professionalism and communication with me regarding the repair process!
We have had such a great experience with Alexander! Hes been super reliable and always shows up on time, he even came on a Saturday to do the job himself to make sure we didnt have to wait on the install. And prior to that his team came on a Friday night and worked until 10pm to get a/c working for us. Plus, hes just an all-around nice guy, which makes the whole thing even better. Definitely give OnPoint a call if you need someone for heating, air conditioning or plumbing– you wont be disappointed!
Christian was our tech. He came out quickly and fixed our 3 issues. I was so impressed with his professionalism and kindness. I will be calling On Point in the future!
Alexander came out diagnose the issue on point completed the job accurately.. prior to his diagnosis we had two additional companies come out & finding are, we didn’t have an issue, but keep in mind my home was 80 degrees no cooling… I am thankful for a Onpoint & a technician like Alexander .
Dorian was very helpful and provided top notch customer service. He educated me on products, preventative maintenance, and the different severity levels of plumbing issues. Definitely will use them if needed in the future and recommend them.
Daniel did a great job at my house with my electrical. On time, great communication with the problems I had and respected my home. I highly recommend On Point for all your service needs!
Willie Jones was my assinged. tech. Very detail-oriented gentleman who adequately diagnosed and fixed all three faucets and master toilet without hassle. Would definitely recommend.
Dorian helped me out today and was fantastic. He was super thorough, and kindly talked me through his findings and resolution options. He was patient and knowledgeable. Thank you for making this a great experience Dorian!
Christian, the electrician, saved my marriage! He was amazing! He was fast, knowledgeable, and very respectful. Now we are not in the dark anymore. We highly recommend him.
We had our toilet broken and we contacted on point plumbing and Mr.DORIAN Came out and resolved the issue in just a few seconds with a positive attitude and smiling behavior. How do you recommend this company because of him?
Great experience! Christian fixed us right up. He went above and beyond to help us with our problem. I highly recommend!!
Omar came analyzed my toilet gave me a few options to help with the problem. He fixed my issues fast and efficient. Very professional and great attitude.
Alexander was my technician and he was fantastic. He was punctual and informative. He explained my issues in a way that made it very easy for me to understand with the pictures. When speaking with the office, the communication was always pleasant and prompt. I’d highly recommend!
Thank you Garth, electrician for excellent service. I really appreciate you taking the time to come out in the evening to install my new fan and make sure everything was working. Would definitely recommend.
On point was called out to my home on a warranty call. The home warranty that I use did not honor any of the work but On Point Electrical identified the issues and Devin the technician explained the problem and fixed my issues. In the future I will call Devin at On Point Plumbing Electrical Heating & Air to fix any issues that I might have. Devin was very professional, explained the problem, went over all cost related issues prior to doing any work and then went over and beyond to ensure my heating issues were resolved. I highly recommend this company.
Tech very knowledgeable about the work that needs to be done. Very friendly and professional. Completed work in a timely manner. I would recommend the company and technical to friends.
Michael was funny, professional, knowledgeable and efficient. Came out to check two outlets not working. Replaced a bad GFCI in the back yard that was causing outlets in garage, front door, and restroom to not have any juice. In the process he also replaced a box and outlet cover that was damaged after a bad storm in the back yard outlet. Michael was down to earth, pleasant to talk to and encounter was not awkward. Dude deserves a raise!
Garth was super helpful and actually took the time to explain what was happening with my electrical system to me. Probably one of the best experiences I’ve had with handymen hands down
Had an issue with our breaker box going out when flipping on light switches. I mist say, Garth was extremely helpful and informative and the whole experience was amazing! Highly reccomend this company!!
Dorian came out to unstop a toilet. He was very informative and knowledgeable about the job. Before he started he explained all the possibilities that could be wrong. He found the problem fixed it clean after himself and was done. Good quality work!
I have a technician named Shaun Gary service my home on 02/27/25. Shaun was very professional, kind and helpful. I definitely would recommend On Point Electric and Plumbing
Dorian Finn was awesome. He was prompt. Explained all the different possibilities and prices. He was able to do the job quickly and efficiently. Highly recommend him!!
Hello I will like to thank DORIAN FINN great guy, professional and he Will clearly explain the process of the maintenance . He there on time and he did a good job we like to have more people like him for a service.
Dorian was polite and efficient with diagnosing and replacing my garbage disposal. He gave me recommendations and options without making it feel pushy trying to upsell me. Would use him again.
Dorian did a great job. He had it fixed in no time. Im very impressed and pleased. Ill use you guys again for sure.
Had a hose bib leak. On point was the service through home shield. Willie showed up and fixed the problem quickly. He was professional and knowledgeable. Great service
Shaun G came over for a home warranty call for a couple of faucets that were leaking. He was very polite and professional, fixed one issue and showed me certain things I was unclear about. He also spoke with the warranty company and made sure that a replacement faucet (the other issue) would be covered and ordered it. Above and beyond service!
Do you got bowl floaters? Has a leak under your sink converted an unreasonable portion of your remaining COVID turd tickets into unusable piles of rippled goo? Well have On-Point send Mr. Willie out to tame those drains. He came to handle an angry supply line in the bathroom. He handled that easily and even replaced another problem line before it had the opportunity to ruin my day. I highly recommend Mr. Willie for all your indoor aqueduct needs.
Our AC had two different issues, one after another, during August. On Point was called out through our Home Warranty to fix the issues. Alexander Jones and the team made several trips to our house to identify the problems, provide solutions, and install the replacement parts. Eventually our AC is back to work. On the day Alexander Jones came to replace our blower motor, it was raining very hard. After Alexander completed the installation in our attic, he also inspected our outdoor units to ensure everything was working as intended. Very professional and thorough. Thank you, Alexander!Also big thanks to Jessica and Leah in the office who helped us make multiple appointments and gave us updates throughout the whole process.
Christian was amazing! Excellent technical. I especially appreciate his explanation of what was happening with the electrical issue. Expert, professional and most kind!
We could not be more impressed with the jobs that Dorian did with several jobs at our home. He went above and beyond our expectations. Highly recommend him and On Point Contracting.
A job well done. Dorian completed the job and was very customer orientated. He also made sure the area remained clean and checked for leaks.
Garth was amazing and knowledgeable. He explained everything to the T. I would definitely call him back if I had any issues.
Mr.Graph Robertson came out to my house and went above and beyond the call of duty to find my electrical issue. Now Im on my way to getting the issues fixed correctly. Thanks to OnPoint and Mr. Robertson.
Dorian did an excellent job fixing my garbage disposal. You should ask for him when you call this company. He’s a good guy and does a great job.
Alexander was the tech scheduled to come look at my AC. He came right on time, he was very efficient checking all the wires and was able to fix everything to get my AC running safely again. He didn’t try to fix things that didn’t need it. I would definitely recommend him and the company to anyone who needs their AC checked or looked at. Office staff was very friendly and got me scheduled right away. Definitely recommend them!
Garth was super helpful and very knowledgeable! He was quick and helped resolve our fan issues. Thanks again Garth!
Christian from OnPoint arrived promptly, and was very polite and professional . He assessed the situation and within a few short minutes was able diagnose and resolve the issue by replacing a failed circuit breaker. I couldn’t be more pleased with his service and the services of On Point. It’s extremely difficult to find excellent value and quality customer service these days and with Christian I obtained both. Thanks On Point!
Christian the eltrician was awesome and patient. Will definitely recommend. Very professional and should be head of electrical.
I used On Point Contracting through my home warranty. If you are in the Houston area ask your home warranty to send them out. They were able to schedule me the next day after putting a request in to get some plumbing issues fixed. On top of that Shaun the technician that was sent out was awesome. He helped fix my running toilet issue and let me know why my sump pump wasn’t working properly. Thank you Shaun for being so kind and professional and walking me thru my issue.
Dorian came out and checked a leak at my house and found that the leak is underground, he gave me an estimate to fix and some other resources to get the problem fixed, I was very happy with his service and will follow up If needed.
I have had On Point out a few times over the years for different HVAC needs. Alexander has always been both professional and helpful. I have no complaints about the work done or services that have been provided, and I feel like the prices are always fair.
My experience with On Point’s employee Andres was great. He is very professional and knowledgeable, explains the problem and walks through the repair process. I am very pleased with the service I received and will recommend this employee and the company to my family and friends. Thank you Andres
Dorian was outstanding and went over all the important information. I had a very great experience and would definitely recommend to my friends and family!
Dorian was absolutely amazing extremely professional he had a big job to do and never complained well done you have an amazing employee. Lana McCorvey
I had a fantastic experience with Alexander Jones from On Point Plumbing Electrical Heating & Air! My A/C unit, which is quite old, had been giving me trouble, and I was worried I’d have to replace it. Alexander came to the rescue, efficiently fixing the issue without trying to pressure sell me into buying a new unit. He was very nice, professional, and took the time to explain everything clearly. I highly recommend Alexander and On Point for their honesty, expertise, and excellent customer service. Thank you for the great work!
Andres did a great job in fixing a long time problem of my house’s outlets and did everything very professionally. Highly highly recommend their service.
Dorian provided great service today. He identified the issue right away, explained the needed repair and corrected the problem quickly. Great customer service! I highly recommend Dorian and On Point!
Dorian came out to fix a slow faucet. He was friendly, knew what he was doing and got it fixed. Very good experience.
Used this company to fix a water leak, and they were professional and detailed. Desmond was a great help and did a solid job
Dorian did an excellent job fixing my issue and helping me understand what was happening! Excellent service. Thank you!
Michael Roman came and serviced my home. He was super knowledgable and explained everything that he saw so I was always in the loop. He was super quick and very personable. Great service!
We were referred by our home warranty company after the storm caused a tree to fall across our service line. We had to have the weather cap rebuilt the meter. Robert came out on time for both the initial assessment and the repair. It is brutally hot and he worked hard to finish as quickly as possible so we can get the power company out to hook us back up as our neighborhood was restored last night. He was patient with all my silly questions and called to let us know when he was on his way as we stayed with family overnight. The dispatch operator was pleasant and efficient and kept us notified of any updates. The price was very reasonable in my humble opinion.Thanks again, Robert and On Point!
I had a fantastic experience with Alexander! Not only was he incredibly kind and professional, but his knowledge and expertise made me feel confident in the service he provided. He took the time to explain our AC issues in a way that was easy to understand, which I truly appreciated. Very knowledgeable , professional and trustworthy. Ill definitely be calling on him again for any future HVAC needs! Highly recommend his services!
Alexander is a great representative for your company. He is honest, polite and knowledgeable. He takes the time to explain what he is doing and why.I really appreciate the installation follow up call on our air conditioner.Have never had a company do that before.Also Jessica in scheduling was always very helpful and courteous.Thank you for taking care of us in a timely manner!
Danny was awesome! He obtained the warranty for my faucet and was able to reorder a replacement at no cost to us. He was very transparent and explained everything so I understood what the next steps were. We received the part quickly and without any delays! In addition, he is personally returning to complete the repair.This has been one of the most seamless and stress free repair experiences!
I couldn’t be happier with the service provided by OnPoint, more specifically Alexander and his team. I had 2 new AC units installed. During the install, Alexander ensured as little inconvenience as possible from his team, and after the install, he checked to make sure everything was running smoothly. Great customer service and highly responsive in the middle of summer!
My toilet was leaking and making all sorts of noises but On Point was able to come out in a timely manner and fix my issue quickly! This was two weeks ago and my toilet is running perfectly. The technician was extremely professional and friendly, and was clear when explaining the issue I had. This company really cares about their customers and the quality of work they put in! I couldnt recommend them more!
Shaun did an amazing job and got me to do the repairs for the future of my home and not just the right now fix!
Dorian Finn did a fantastic job. Super professional, quick, and efficient.
Alexander did an awesome job with diagnosing my A/C issue and explaining things. I really appreciate the time and care he took to make sure everything was good to go. Definitely would recommend this company for A/C service.I would like to write a follow-up to this review. There were two components to completely fixing my AC system the unit part itself and the fuse box to the AC unit. I had excellent customer service with the AC System fix done by Alexander, but the electrician that came out did a poor job of communicating with the AC department, this miscommunication cost me time/money. What I appreciated about this company is they recognized the issue and migrated by instituting policy so other customers will not have the same experience. They are definitely all about customer and ensuring their experience is top notch.I give this review 5 stars because of Alexanders outstanding service and his due diligence to help make things right.
I cant say enough good things about this company to do them justice!!! We have used them several times and are always taken care of. Most recently our evaporative coil went out and On Point helped with the home warranty company and followed up thru the whole process. Alexander Jones is a Rock Star on AC issues. He keeps you informed and follows up on each and every job. If you have dealt with many service companies you know that does not happen often. I recommend On Point every chance I get. Give them a try!
I was blown away by meticulous manner in which they did their repairs. We hired them to replace a water supply line in the front yard of our home. They carefully dug out the dirt to reach the line, AND (I had never seen this before), lined the grass with thick plastic on which they placed the dirt they had excavated. Once the job was complete, they returned the dirt to the trench and restored the area so that except for the missing grass, blends seamlessly with the area surrounding it. Their contract was simple and straightforward and they did what they said they would do, when they said they would do it.
Andreas was great. We had two electricianstake a look at our problem with an outlet and their recommendation were to cut through the sheetrock to get fix the issue. Andreas fixed the issue without doing all of that saving time and money. 10/10 recommended
Dorian Finn! He made our plumbing nightmare easier to deal with. Thank you for answering all of our questions and being so thorough! A+++
Thanks Dorian! You did a great job! Not only repaired the damage but also the best mood doing your job!
Ive had mixed experiences with On Point. The plumber that replaced the hot water heater left multiple times to pick up his assistant and to get supplies. He wasnt prepared for the full scope ordered. Entire service took 7 hours, but he did a good job and even fixed a separate leak that wasnt in scope, so quality was good. The AC repair person, Preston, was prompt and efficient. Their communication is a little much with all the reminders and requests for appointment confirmations but thats better than too little communication. I wish their notice that the tech was on his way told from where or how long because it can be over an hour depending on where you live and the previous job was. Like I said, mixed results but overall pretty good, and I wouldnt hesitate to use them again.
Christian was on time, courteous, professional in appearance and how he conducted himself. He kept me informed as to what he was checking and the results he hoped to see. And, showed me the failed part that needed to be replaced and explained how it worked. Christian represented what being On point truly means. Thank you.
I needed quick service for my A/C since my young son is on home dialysis. Alexander showed up as requested first thing in the morning. Alexander, is a professional, polite, and was able to take care of my problem very quickly. I have used On Point before and would highly recommend this company. As a CFO, of an international company, I contract vendors all the time. I would not hesitate in using On Point for my plumbing and HVAC needs.
We were so thankful to have Preston here to make an excellent assessment and to help us make a good decisions about our choice of a new air conditioner.He could not have been more polite, considerate.and informative. He made sure we got a unit on the same day and returned to be check that all was going well. Thank you Preston!
Couldn’t have had a better experience! Our downstairs A/C unit crapped out on Sunday, and Alexander Jones did an incredible job not just with the unit replacement, but also with helping us better understand how the units operate. He’s extremely knowledgeable and hard working. I highly recommend working with Alexander and On Point!
This the first review of two visits from On Point Contracting. Both visits, their qualified and competent technician, Alexander had been called and requested for the 2nd visit. The first visit, he did a tune up on two units outside the house. He explained deficiencies, potential problems and solutions. A good technician doesnt just find, or tell you problems, he provides solutions. But Alexander went above and provided multiple solution and left every solution up to me, the customer. On his second visit, Alexander was requested due to his mechanical aptitude and acumen. Needless to say, he fixed the problem, but what was most notable, was that he listened to what solutions I tried and wasted no time in ensuring that what did was thorough and done correctly. If youre looking for a company who dispatchers are professional, respectful, efficient, timely, and effective, and youre looking for a technician who is above the standard, competent, responsible, professional and willing to help the customer, On Point Contracting and Alexander, in my humble opinion, is surely going to be worth your time, money, and youll be happy and content with the results. Thank you to On Point Contracting and Alexander for the great experiences.
John came to repair our cooktop/center island power. He was extremely thorough and professional. He checked all aspects from installation of the cooktop to the GFI and the other outlet and mapped out the true placement in the electric box for the island. The person who installed it had not corrected. Basically he took his time and did the job like a 5 star employee of the company. Many thanks, hope to use you again if needed.
Juan from Onpoint Electric came to our house and did an outstanding job. He is very personable, curtious, and professional. I would recommend him and his company as #1. Thank you, Juan.
Alexander was extremely professional and figured out the situation with our a/c. He was helpful in making a decision about what we should do, since he was able to answer all our questions thoroughly! I would not hesitate to reach out to them in the future.
Christian was awesome! Professional. Knowledgeable. Timely. Definitely the guy you want to ask for.
Robert came out to fix a dead outlet. He was professional and quickly diagnosed and fixed the issue. He was very knowledgeable and pointed out some issues that I should keep and eye on. I appreciated his work and thoughtfulness.Update: Danny came out today to fix a plumbing issue. He was really friendly, courteous and knowledgeable. He took care of our issue very quickly and effectively. So I have been lucky twice with On point.
Alexander Jones provided exceptional service. He took the time to explain the issue with my AC and proceeded with the necessary repair. Alexander made my experience pleasant after being without AC in the aftermath of Hurricane Beryl. Thanks again. My home is cooler ALREADY
Tech Willie arrived on time, was professional and courteous, identified and repaired the issue quickly. This was an ongoing, kind of complex issue that nobody could figure out but Willie took the time to troubleshoot until he was able to find the solution. And we are very grateful. Great job, great tech... we will use On Point again for our HVAC needs.
John Sanchez was a true professional. Courteous and a subject matter expert. Next time I need electrical work I will reach out directly and skip the Warranty company.
We had a leak coming from our AC drain line in our attic. Alexander showed up promptly and fixed everything very quickly and reasonable priced. We will defiantly be calling them for any other AC issues we have in the future!
Alexander is thorough, honest, personable and highly knowledgeable. Some of the best service I’ve ever received.
Michael completed the job and had fantastic customer service! He took his time explaining what was wrong with a couple of our light switches and when he left, all was working perfectly. We would Most Definitely recommend him and OnPoint to all of our neighbors and family.
Preston did an amazing job. My AC went out last week and this Texas Heat is no joke especially for my dog. Preston was very knowledgeable and time efficient. He took the time to listen to my concerns and was able to get my system working and cooling. Once he was done, Preston discussed what was repaired or replaced. I would highly recommend this technician at On Point for AC issues.
The technicians were very knowledgeable and were able to find the problem in a few minutes. Their communication skills were excellent. Alexander explained our problems in a way we understood the issues. Alexander and his crew returned the next day, which was on a Saturday with the parts and it took them about 3 hours to get our air conditioner working again. The crew worked hard and cleaned up the area after the work was done. I was so impressed with their crew and quality that I signed up on their VIP membership for continued services. I recommend everyone to signup for their On Point VIP membership if you want to have your A/C, HVAC, Plumbing, or Electrical needs looked at each year to keep your home at optimal condition.
My Ac had stop cooling over the weekend. I got in contact with On Point Contacting again because i had a reap positive experience last time they came out. I had Technician Alex Martinez come out again to take at look at my system. He quickly identified the problem and got to work fast to get me cooling by today. He got in contact with my home warranty worked out a deal and got me the converge I deserve. He found the leak, repaired it and charged my system in a flash. I more then happy and satisfied with the great customer service Alex and On Point provided me once again. Thank you On Point and Thank you Alex Your a Hero!
Alex was great! Fixed my heat pump and now everything working flawlessly!
John came out after hours and fixed electrical issues. Went above and beyond to explain the situation in a way that made me feel comfortable in my decision to proceed with the repair and it worked. I now have working electrical outlets again. I would definitely use him again and would highly recommend him to others. Thanks John!
John was amazingly quick and efficient. Diagnosed the problem with my Powerbox and other minor problems in less than 5 minutes after having others come and test and said there we no issue even though I have been having issues throughout the year. I highly recommend John and his team
Had a technician, Preston, out to the house this week and he did a great job. Explained everything very thoroughly and got our upstairs AC back to keeping up with the heat. Very professional, highly recommended.
Alexander is so knowledgeable and detailed. He took the time to explain the issues with my A/C and walked me through the repairs. His customer service is “on point”. I had an issue with my appointment and the manager made sure I didn’t go another day without A/C. Thank you On Point for your dedication to your customers!
Alex Martinez did an amazing job on my unit repair. He showed up on time and was courteous and handled the repair in a quick and efficient manner. I would highly recommend him to other homeowners.
We had an electrical issue and our Home Warranty company used OnPoint Contracting. They contacted us next day to schedule an appointment and notified us when technician was on his way. John showed us and was very kind. He was extremely knowledgeable in what he was doing and he even walked me through what he was checking and doing at all times. He had our issues fixed in about 15-20 minutes and explained what happened and why my breakers were being tripped. I would highly recommend John for anyone needing electrical work done.
I recently had an electrical issue at my home, and John was dispatched same day to assess the situation. I was impressed with his promptness and efficiency. He quickly determined the problem and provided a solution. I appreciate his expertise and would recommend On Point Contracting for electrical work.
Eric, the technician did an awsome job fixing my toilettes. I highly recommend this company. Thanks
Great experience with a very professional and punctual electrician Christian Torres. Thank you!
Danny came out on May 3rd and was able to quickly identify the plumbing problem that was causing a leak. He was able to fix it in a timely manner. He was very professional and friendly and did a great job with the repair. We will definitely use On Point Plumbing again. Hopefully we can request Danny.
Mr. Dorian awesome work, I recommend him for all plumbing workAppreciate his expertise in plumping
Dorian was very professional. He exceeded our expectations and left us feeling secure in his completion.
John Sanchez was an excellent technician. He was very knowledgeable about the issues and even help with other issues that he seen. I totally recommend them!!!
Professionals I trust. Thank you Alexander. Got my AC up and running. Will definitely recommend to everyone!
Christian was amazing. So nice and informative. Very responsive and easy to work with!!
Daniel came by today to help with a garbage disposal issue. Polite, courteous, professional, and fixed the problem. The office was easy to schedule with, I received a text notification when Daniel was on the way, and he was right on time. Painless process, will definitely call this company again!
John was such a great help! Extremely polite and professional. He also took the time to educate me on the issue we were having. He was very patient and thorough. Would definitely recommend him!
I have to admit that I don’t usually write reviews, but Alexander with On Point was incredible. He just left, and I’m still so relieved that I don’t have to fight with my thermostat and heater anymore because of him. When he showed up, he ACTIVELY listened when I told him what had already been done that didn’t work. He didn’t dismiss the information I provided, which was new to me from other companies and techs in the past. Alexander worked quickly, but he didn’t rush. It was very easy to trust that he knew what he was doing; you could just see it. He would give updates along the way, so he wasn’t just moving about my home randomly; that’s a big deal for me being a woman. I get nervous about those things. Even after I noticed a separate issue when he was working on the original, he still was able to resolve both. And just like that, the issues I’d been struggling with for days were fixed, and we were ahead of the game for the other that was spotted at the last minute. He almost made it look too easy. Hah. But really, he explained the problem and solution so clearly, that I actually didn’t have any questions after he left. I usually would. Alexander, you were awesome, and thank you so much! For anyone else reading this, if Alexander is the one that shows up for you, he’s got you. No question about it.
Mr. John Sanchez is the consummate professional.His professionalism was exceptional. He is courteous, knowledgeable, pleasant and respectful. I would recommend John to anyone that requires On Point electrical services.
Michael R. from OnPoint Contracting came over this morning to my home, and fixed my problem. Thats the bottom line. He was knowledgeable, respectful, and accommodating to me. I do not know much about electrical wiring, light switches, outlets, etc., and he was patient and explained exactly what he was doing to fix my issue. He was efficient with his time at my home, and finished the required work in a high-quality manner, working safely with a smile. I could not be happier with Michael R. He left me with a sense of confidence that the job was done correctly. I have retained his companys information for future jobs I may need an electrician for. I WILL be calling on him again, as I do not do electrical work. :-)
Michael Roman came and checked on our attic fan. He was friendly and kept us informed as he determined the problem. He had the parts and fixed the problem. Thanks.
John Sanchez came on time as scheduled, very professional, knowledgeable , went far and beyond to fix my electrical issues today. highly recommend him and the company....thanks John
Great experience and job done by On Point Plumbing Electrical Heating & Air. My HVAC was over 20 years old, and I had problems with it the last few years. I knew it was time to replace the whole system. Alexander Jones diagnosed the issue and provided an estimate to repair. I asked Alexander to provide me an estimate to replace my HVAC. He quoted me an estimate and although as expected it was costly it was in the middle of other quotes I had received. I decided to go with On Point and I am happy I did. The job was completed in a day even though it was a very rainy day. Thank you, Alexander, and On Point.
We randomly lost power to one room in our house and a different AHS company concluded that a wire was missing (all of a sudden) and the outlet had to be rerouted to the panel. This is a modification according to AHS terms, which isnt not covered, so we got a second opinion from On Point. I wish they came out first!! Not only were John and his partner diligent in finding the issue, they determined the real reason for the issue...an outlet was improperly wired. Once they fixed that outlet, the power was restored to the room. They were done in less than an hour! John and partner (I wish I knew his name to spotlight him, too) were super professional, easy to talk and experienced!
Robert was a Godsend. He arrived with a smile on his face, ready to take care of my electrical concerns. I learned so much about how circuits work in my home. He is a very knowledgeable , 30 yr. electrician, and took care of my issues. We discussed how my fuse box was actually out of code and possibly a fire hazard ( I figured as much. All of the homes in our subdivision are old and probably have the original fixtures and fuse boxes from the 70s) I plan to look into changing ours so we are up to date. Thanks Robert for going over and above.You are appreciated!
Without a doubt, I highly recommend Alexander for all your AC needs. He is an absolute lifesaver! From the moment I contacted him, he displayed exceptional professionalism and expertise. Alexanders prompt response and efficient service left me thoroughly impressed. He quickly diagnosed and fixed the issue with my AC system, ensuring optimal performance. His commitment to customer satisfaction is remarkable. If youre seeking a reliable AC technician, look no further. Trust me, choosing Alexander wont leave you disappointed.
Furnace repairAlex P. Absolutely crushed it for us. He was helpful, didn’t try to over sell at all, super informative, personable, worked non stop and kept us updated the entire way. Very transparent and on point. I highly recommend.Cleaned out and replaced old parts, installed new air purifier. System used to trip breaker after running for a minute. Not any more and thanks to the scrubber installed, clean and fresh air!
Desmond was fast and efficient. Fixed the problem and was very pleasant.
Michael came in explaining what he can do and he definitely took care of our problems. It’s always great to meet someone who can save you time and very professional attitude. I will always call On Point when I need great service and hope it’s Michael thanks
Your technician, Alex Jones, has just completed work on our AC system. Thankfully, he sought out the primary problem area(s) and, finally resolved nagging issues that had caused the unit to inadequately cool our entire downstairs area.Your company has performed significant work for us over the past few months; including both AC and Plumbing repairs. Kudos to you, and your team members. We shall recommend your services to other friends and homeowners in need.Richard Tarrer &Sherry Stockwell-Tarrer
Excellent service very knowledgeable polite and professional, very happy with Omar’s Work
We’ve had Alexander and John this week to aid our AC/Compressor and Electrical needs via On Point Contracting. They are both amazing, and knowledgeable. Diligent with obvious integrity, along with the care and concern that we Baby Boomers grew up experiencing in the 60s, 70, and 80s. The extra yard attitude is so appreciated!!!
I had Alex Martinez did a wonderful job! Assisting all my AC issues gave me the best service on my AC he was amazing! Professional, nice and i trusted him to do the best! And he did! I will always go back to OnPoint and to Alex Martinez for my AC issues!I would like to also add a review about Omar the one who helped me with Plumbing issues I had, I have had several plumbers come and none were as experienced and had the expertise and Omar! I am extremely pleased with his service as well! Will definitely go back to OnPoint for all my contracting needs and highly recommend these two knowledgeable professionals! Thank you to both :)
Alexander was not what I was expecting…..he was so much more! He was respectful and kind, as well as knowledgeable and patient. He explained in laymen terms the complicated A/C system, how it is supposed to work and what is preventing mine from working in that manner. As a former educator, I was impressed with his ability to deliver the information. He took photos and shared them with me as he described what was wrong with the system. As a visual learner, I much appreciated that approach. You can tell he has a passion for what he does. It is demonstrated not only by the smile on his face, but more importantly, by his work ethic.
Personable and knowledgeable . My bathroom lights stopped working…Robert, the electrician, looked at it and said. It’s the wiring. Then…he fixed it.You know you’re good when you diagnose the light fixture doesn’t work because of a switch.
Service prompt and excellent. We had an electrical issue that John diagnosed and repaired it right away. John was very knowledgeable and thorough explaining the issue and addressing all our questions and concerns.
Preston was very prompt and pleasant. He checked the attic unit and outdoor unit. Had the problem diagnosed and fixed within 30 minutes of arrival. Thank you Mr. Bawa. I would definitely recommend them for A/C repairs.
Alexander came out and quickly fixed our central a/c and heating!
Alex Martinez was exceptionally professional and educational during our process of getting our heaters repairs. The knowledge and helpful tips he shared will definitely help us in the long run! Highly recommend his services!
Alexander was great and we felt like he was being honest with these 2 old ladies. He showed us how to clean the air conditioner outside to keep it from happening again. Highly recommend he and his company.
Technician Alex Martinez came out late this afternoon. Got my Ac working in no time. I troubleshoot my unit in front of me and explained the problemvery well. I never had such a nice and informative tech. Thank you Alex and On point.
Alexander was very nice and knowledgeable about our heating system. He found an issue with insulation and is working to fix it. I trust him and feel we’re in good hands. I’d like him to service my heating and air every time.
Excellent customer service! I had an electrical issue with a breaker and blown outlet. On Point Contracting got me scheduled right away. Their technician, Michael, went above and beyond. He located the issue and got everything up and running in no time at all. I will definitely recommend Michael and On Point Contracting!
John was great! He was able to get garage light back up and running. Very pleased with his work and customer service. Will definitely use him again if needed.
Thank you Dorian for your service. We are so happy for your support and taking the time to explain everything you need to do.
We are very pleased with Onpoint Contracting. Our AC went out and Alexander showed up the next day and fixed it right up, no problem. We would definitely use them again.
It’s often hit or miss when working with contractors through your home warranty company coverage, yet I’ve had such a positive experience with On Point and specifically Danny. He can easily fix more complicated plumbing problems - he does a great job and quickly and with a smile.
Michael Roman was the technician assigned to our electrical issue. Michael was extremely professional and polite . He took the time to educate us on the electrical issues. I would definitely recommend ONPOINT for any contracting services .
Alex is amazing, very professional and personable, my heater went out and they had him out here the same day. He quickly identified the problem explained it to me and had it fixed very fast. 100 would recommend to everyone.
Jeremiah was the tech that came out to our house due to bathrooms leaking. He located the issue which were caused by contractors who were working on fiber optics cables in the neighborhood. We were able to act fast due to his knowledge and expertise. He stayed with us to make sure everything was fixed and taked care of. He was professional and polite.
I recently had electrical service done at my home by OnPoint. John was the best!! He was knowledgeable and patient with my questions. He was also very professional. I would recommend OnPoint and John to anyone who needs services!!
Danny/Daniel was professional, personable and polite.He got every issue handled and was in and out within the quoted timeframe.New disposal, sink drain replaced and plumbing clean out line cleared.Above and beyond superior service!Thanks Daniel. 🙌🏼
When we discovered that our heater wasn’t working, our home warranty connected us to OnPoint Contracting. Alex came out last week and worked diligently to get the heat on while explaining the issue to my husband. They could not complete the job due to weather but got us running in the mean time.OnPoint contacted me quickly to schedule the follow up and Alex came back today to finish the job. He again showed his expertise and compassion through his service and found the root of the issue. We were both very happy with his service and the company’s. We will be using them both in the future.
Alexander came out and did a great job! He was very professional and got my HVAC system back up quickly. Thank you for the work. Highly recommended
We had a previous contractor tell us the entire compressor needed to be replaced. Alexander showed up, identified a faulty capacitor, and replaced it just a few minutes.He asked me to leave a review and Im very happy (assuming this fix holds) to recommend his professionalism, communication, and work.
Daniel did a great job with fixing up the plumbing needs! He was very professional, confident and gave exceptional detail on what was to be done on fixing the issues. Also, all was done in a timely manner.
CHRISTIAN WAS VERY PROFESSIONAL, AN AMAZING ELECTRAIA WOULD HIGHLY RECOMMEND HIM TO DO YOUR WORK
What a great experience! OnPoint was quick to respond and come out. Alexander was professional, explained every detail of the issue and resolved it perfectly. Highly recommended!
🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀I recently had the pleasure of working with Josh from On Point Contracting Inc. and I must say, his plumbing advice expertise was truly exceptional.✨✨✨✨✨✨✨✨✨✨✨✨✨Throughout the entire process, Josh maintained a high level of professionalism and displayed excellent communication skills. He patiently answered all of my questions, ensuring that I fully understood the steps that needed to be taken.🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀🚀Based on my experience with Josh, I firmly believe that he deserves a promotion within On Point Contracting Inc. His expertise, attention to detail, and exceptional customer service skills make him an invaluable asset to the company.✨✨✨✨✨✨✨✨✨✨✨✨✨In conclusion, I highly recommend Josh from On Point Contracting Inc. for his outstanding plumbing advice expertise. His attention to detail, great feedback, and commitment to customer satisfaction make him a true professional. I have no doubt that he will continue to excel in his career and contribute significantly to the success of the company.Josh, Thank you for your exceptional service.✨Mel ✨
We had Danny come out and help us with our garbage disposal. He was quick professional and very nice. He was able to replace and it is now working great!
Alex was incredibly helpful and installed an air scrubber and sealed up my A/C unit. He was honest unlike other in the past that worked on my AC 5star recommend!
Alexander was very professional, polite, and respectful of me, my home, and my time. He worked with my Home Warranty company when diagnosing my HVAC issue initially; and, with the MFG for the parts replacement. Repair was completed timely with no additional pressure or financial surprises. The office staff was also very professional and responsive. Thank You!
Shaun was awesome. He was very professional