Superior HVAC

During the record breaking hottest week in Texas, our HVAC decides to break.I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say theyll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out).Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that.I also appreciated the dispatch system that texts you with updates.All in all, Im grateful it got taken care of quickly. Theres a bit of grace you have to provide knowing 1) everyones AC is broken the same time as yours and 2) the team working on the houses arent the ones responsible for scheduling.I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when itd be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.

Amazing service and communication.I needed a new AC system for my home, and was informed about this company through word of mouth. From the first initial phone call I felt like they were going to do an amazing job and I was correct. Andrew explained everything to me every step of the way and I didnt feel like I was being taking advantage of. The crew came on time and was very diligent about the install. Once everything was finished I was informed and explained to about what to expect and how to move forward if there were any issues. I also received a service phone call a couple of days later and I really appreciated it. To me this is how you operate a good company. I will be using this company move forward and will be recommending them to others.If you want a great AC company, this is it. Thank you so much Andrew.

The experience we had was about has good as you can possible have for an A/C install. The installation was done in a short time frame in the busiest time of year and every single element was organized, efficient and professional. All phone calls were returned quickly as well and we got the best deal possible and other HVAC companies told us as much. I highly recommend this company and will use them again.

Drew the owner and Chase, the Sr. Technician were simply amazing. Never have I had an HVAC company respond the same day. Chase called and asked if he could show up after dinner (he was booked) which is always fine when there is no AC. He showed up later than anticipated but it was Friday night. He finally had it up and running perfectly by midnight.Fast forward a few months, I decided to replace my large unit and Drew went to work finding me the best unit for our situation, explaining it to me in detail, and ensuring above and beyond I was comfortable in what we were doing, how it works, and why we made a right choice.Havent done business with many HVAC companies who I implicitly trust. I trust Drew and Chase and they are my new HVAC first responders. I cannot speak highly enough of this company. They should be your first choice.

Yesterday was my second experience with Superior HVAC. Last year, they installed a new unit for us at a phenomenal price. This time, it was preventative maintenance ahead of the summer heat. Tyler and Derek were dispatched to my house, they arrived on time, were professional, and thorough with explaining to me what they were doing. The owner, Drew, also called after the visit to ensure i was happy. I will never call another HVAC company to my house as long as Drew and his guys are in business.

After comparing a few HVAC places in and around Houston, I found Drew and Sam at Superior to be the most responsive and had the best warranty. The cost was very competitive. Best of all, I spoke to them on Sunday night, and by Monday night I basically had a whole new system installed. Highly recommend.

Fast and easy service at a very reasonable price. The technicians were polite and took care of the AC clog issue I had without up sale for other services. I work in home owners insurance and regularly see large/well known HVAC companies drop huge unnecessary repair bids on home owners, which was not my experience with Superior.

If you want SUPERIOR service chose Superior HVAC. I have had issues with one of my A/C units and after contacting my insurance company, Andrew, the owner made sure someone was at my home at last minute notice. Chase and William are THE BEST technicians you can have service your A/C. They are professional and very knowledgeable. Andrew, the owner, goes far and beyond to make sure that the job is done on time and in a professional way.THANK YOU to all at Superior HVAC for the GREAT JOB you do.

The guy was here for two hours checking on A/C. As we are very disappointed in our One Guard Home warranty and would not recommend One Guard at all, Superior HVAC went above the call of duty. They are awesome and I highly recommend them.

Chase was incredibly quick with diagnosing the issue, as well as kindly keeping us in the loop regarding how the process would be going forward until the issue was resolved. I don’t believe we’ve ever had a technician arrive so quickly, and do such a stellar job in a 24 hour period. And it all started on a Sunday, no less. We’re very impressed with the job Chase did.

Superior HVAC is a life saver! Our AC was not cooling as efficient as usually, we reached out to one of our neighbors who highly recommended Drew with Superior. They came out the same day and were able to diagnostic the system immeadiately. I was hesitant at first because I have worked with larger AC companies and my system would have the same issue over and over again. Not only did Superior fix our system the same evening, he provided use with a reasonable rate. Drew is knowledgeable, understanding, and passionate about the level of customer service and quality of work he delivers. I would definitely recommend Drew to my family and friends.

It’s been a few weeks since I had the A.C. at my home and rental property replaced and I could not be happier with the service I was given. My technician Sam with Superior HVAC was very professional, knowledgeable, and honest. I will be using them again in the future and highly recommend them to anyone I know.

Thank Goodness for The Superior Hvac Gurus Sam Castillo. I called this morning because my heater would not turn on. This company was able to dispatch one of their technicians to my house within an hour. The technician was able to quickly diagnose the problem and had me up and running within the hour. Very good job and very professional. I would recommend them to anyone.

This company helped me out in a pinch! When the temperature dropped I was in my house freezing like a Popsicle. I called hoping they would be able to help me, and not only were they efficient, they were polite, reasonably priced, and it was an all around great experience. Make sure you ask for Chase, he was excellent. I recommend them to anyone who wants quality service in the Austin area!!

I had them come out to repair a torn AC duct. The technicians were very professional. They came on time, introduced themselves, listened attentively to understand the issue, and proceeded to inspect all ductwork and repaired the torn one. Wasn’t charged extra for the repair, and treated it as a home warranty inspection. Will definitely save their contact info for future needs and referrals. Thank you Quality HVAC!

Anthony and his partner were awesome. They arrived timely and repaired my outside condenser. They explained all of the issues and they were meticulous. I like them and Superior so much that I signed an annual service contract with them.

Derrick and Tyler went out of their way to make sure our AC was fixed with a 4 day old new born. They came to our house at 8 PM on a Friday and worked late to make sure our family had AC for the weekend. This was some of the best service I have ever experienced and I appreciate Derrick and Tyler for going out of their way to take care of us. They had no reason to come to our home after their work hours, but did so because they cared. I appreciate you guys and will be doing future business with your company for years to come because of it.

Superior HVAC has superior service they installed an AC in my home ,With fast ,professional ,clean and organized !! I would definitely recommend them. Anytime I need A/C work service done I will be calling Drew and his crew!!

We were distraught with my wife being 7 months pregnant when our ac went out: we called superior and received same day service and repair! Our technician Sam Castillo was one of the most professional and polite persons we have ever delt with. Our ac was fixed the same day we called and we were informed every step of the way. I highly recommend Sam Castillo for any HCVAC needs!!!!! Real review not a machine!!!

Superior HVAC is top notch. They were able to come out on a Sunday and get my AC fixed in no time! They have great communication, professional service techs and fair prices. For sure my go to AC service!!

My experience with Superior HVAC was over the top in every aspect of their work. As a retired General Contractor/home builder with over 40 years of experience, I have an eye for the performance standards of business owners, technicians, installers, tradesmen. Ive seen it all, from throw it together and get out of there, to the people who actually care. On a scale of 1 to 10, these guys get a 10. The crew had already been in hot attics all day before coming to my home at 4:00 PM. A condenser and lineset change and three hours later, we had cold air. From diagnosis through installation and 2 next-day follow-ups (from Superior owner Andrew and technician Sam), they exceeded my expectations in every way possible. We were treated with respect, integrity, professionalism, excellent communication, courtesy, even cleanliness! They have earned my highest respect, and all of my future HVAC work.

The techs did a great job inspecting the coils, the coolant level, and the ducts. I highly recommend them and will contact them again if I have concerns about my home AC system.

Chase was very nice and took the time to explain what was wrong. Im so glad I called this company. They worked hard and efficiently at 8pm to get my house cooling down again. Thank You so much!!!!

Superior HVAC is a very honest company. Andrew Young is a very personable and knowledgeable young man about his industry. Andrew will also help you out anyway that he can. I would recommend Superior HVAC to everyone.

These guys came out on a Sunday in the rain and replaced our A/C in just a few hours. The owner was very helpful along the way and the techs were courteous! Thanks for the great service!

Not only was the company great and on time but the technician was very knowledgeable and fast working! Our AC was back on in no time! We’re sticking to this company as our AC repair from now on! Thank you for everything!

Brandon was early, very professional, nice, quick, and fixed our a/c problem easily.On a side note, I liked how he had tattoos. So many jobs dont approve of tattoos.

I had Corry for my Technician on 4/16/2020. He was on time and very professional, he showed me my old parts and what i was getting done, he also was very accommodating in showing me how to work my new thermostat and educating me on my new upgraded Condenser unit..Thank you

Everyone responded in a timely manner, even with replying on the weekend. I feel we got our two units installed for a fair price and everyone I spoke to and worked with was polite and courteous and provided a good service. Id recommend them to anyone I know..

Truly wonderful guys who got my new AC unit in within hours of me submitting the order. They even guaranteed to beat any competitors price by 5%! Great guys, great company!

Superior hvac has earned my business for a lifetime the sr. Technician Chase was more than helpful in reassuring us with all his knowledge of the process of getting our new system installed him and his team worked for 8hrs straight installing the 2 new systems we purchased upon completion of the system Chase walked me and my wife thru a tutorial on how to operate our new wifi thermostats this has been one of the best services I have ever received from an ac company very timely and very professional not to mention the owner Drew did everything he could do to Insure we got the best system for our home and for a very reasonable price I would recommend this company to everyone Im proud to be a Superior HVAC customer

One less thing to stress about as a homeowner!Superior HVAC is quick, thorough, and fairly priced. Technician took the time to inform and show me the problem!

Samuel with Superior HVAC is always extremely professional and helpful. I have recommended their service to several friends and will continue to use moving forward.

Deryell is the consummate professional. He took the time to explain, teach, and ensure I understood what he was inspecting, what hes looking for, how my system works and why I should look for specific issues. He really set the standard for others to emulate. It a was a great learning experience and a great experience seeing him be a human. I guarantee this man puts the quality of his work first and foremost, because its his name on the job. Thank you Deryell.

Great timing with same day service!! Very professional!! Very Efficient!! Very pleased and satisfied with results!! Would recommend to anyone!! No need to go anywhere else!! Kudos to the hardworking team at Superior HVAC

Our technician Andrew was very curtiuous and attentive to our concerns. He also took the time to explain what was wrong with our unit and provided fast service.Service, Timeliness, Technician

Came out to my business and replaced my whole AC system, and lined up a crane in a timely manner. Very professional services and prompt communication. Highly recommend!!!!

Professional and timely!!! I appreciate their communication with me!! We plan to use Superior HVAC for all our needs in the future. Thank you!!

Chase at Superior HVAC was awesome! Explained everything clearly and got everything fixed quickly. Great job!

Excellent technicians that are knowledgeable about everything HVAC! Professional service, and would recommend to anyone who wants honest and fair business!

Chase was excellent and very informative, Provided us with a few options and walked us around and actually educated us about what was wrong with our system. Thanks for all of your hard work.

Superior has been awesome, any problem the send a prompt and courteous technician to address all our issues with reasonable prices.

My AC technition was on time. He was very knowledgable and even offered to stay longer to help diagnose the issues.

Superior HVAC came out immediately when called. Great service and professional care.

Some confusion over the invoice, what was said and quoted. Price was different than quoted by $40-$50, Otherwise prompt service.

Alex did a great job, and answered all of my questions. He was nice and helpful.

Definitely will be using them again. He was on time. He know what he was talking about with our problem on the heating system.

Great service, seemed very capable and fixed my AC fast and affordable.

Best service - courteous, respectful and easy to work with. I recommend the business to anyone!

Prompt response, great pricing and very nice people! I would highly recommend to friends and family.

Extremely professional and they explained everything thing that was being done and why. I Would highly recommend

Fast, friendly and effectiant service. Staff was great and knowledgeable. Will use again!

The technician was very friendly and knowledgable. I will use them again

Great service. I only use them for my properties.

Great experienced workers. Fixed problem in 20 minutes

[Service] William was very professional and answered all my questions

Cool tech guy,great attitude and friendly

He replaced my TXV.

The guys were awesome